Management
by Laura Beers - Disney’s Animal Kingdom Over the past year, I have seen a common interest at professional conferences such as the Association for Zoos and Aquariums (AZA), International Zoo Educator’s Association (IZEA) and National Association for Interpretation (NAI), and that is, improving upon and delivering great customer service at your facilities. Many of us [...]
by Aimee Chlebnik - Grizzly and Wolf Discovery Center Last year at this time, I wrote about our Wildlife Watching program at the Grizzly and Wolf Discovery Center. This short, 15-minute program is designed to teach our visitors safe wildlife viewing habits when they are out in Yellowstone National Park. In addition to this program, we offer [...]
Continue reading about Using Programs for Visitor Management: An Open Discussion
by AJ Chlebnik – Grizzly and Wolf Discovery Center Wildlife Viewing Information for the Greater Yellowstone Ecosystem (GYE) in Summer Months: Chance that you will see a bear: Unlikely to rare Chance that you will see a wolf: Unlikely to rare Chance that you will see a bison or elk: Likely Chance that you will [...]
Continue reading about Safety, Resource Protection, and Visitor Management in 15 Minutes or Less
by Jessica Moore – Northwest Trek Wildlife Park Are you a manager? Whether your job title actually calls you a manager or not, we all, to some degree are managers. We manage our finances, our work load and our lives. We manage…it’s what we do! But the big question is HOW? How do we work, [...]
by Todd Bridgewater – Oklahoma City Zoo At the national conference in Hartford, we discussed the overall decline in NAI section membership. Surveys completed before the conference point to a lack in: Finances Communications Quality/quantity of services To gain a better understanding, section directors developed another brief survey for attendees. One question asked, “What are [...]
